Support Options

See Our Normal Support Hours Below


   Submit a Help Desk / Trouble Ticket

Submit email based support tickets where our help desk staff can assist you with your questions or issues. Login required to submit a support/trouble ticket for your account.

   Check on Your Support/Trouble Tickets

Check on your submitted help desk / trouble tickets. Login required to view the help desk and support/trouble tickets for your account.

   Knowledge Base

Answers and guides devided by topic categories.

   FAQ

Frequently Asked Questions. Find answers to frequently asked questions.

   Client Portal

The client portal is where you can check on the details of your account including services ordered, addon services, domain names ordered through us, pay your bill, add or subtract services, and submit or answer support tickets/requests. Please refer to your welcome letter for login information to access your server's hosting account control panel.

   Alternate Payment Page

Use this payment page if we request you do so or you wish to use an alternate payment method with us.

Support Hours & Response Times

Response times can vary according to the issue, time of day, etc. Response can take a few minutes to next business day in most cases, but highly depends upon the issue.

For quickest response, usually under 3-4 hours, open or reply to tickets during our normal operating times below:
Monday-Friday: 9am to 7pm (mountain)

We also randomly check for support issues during these times (response times not guaranteed)
Monday-Friday: 7pm to Midnight (mountain)
Saturdays: 9am to Midnight (mountain)

Holidays and Other Times Support is Not Usually Available until the following business day:

Note: while we do not answer support tickets on these holidays (or other times normal staff is not available), there are technicians on duty 24/7 to monitoring and handling hardware and network issues behind the scenes.

We also offer other support methods to those that purchase select accounts, purchase additional support options, or are higher volume accounts such as resellers with 10+ accounts, web designer affiliates with 10+ accounts, retail hosting clients with 10+ accounts, etc. Additional support methods include direct email, chat channels (discord, slack), and text messaging.